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Wisdom of the Ages for Managers
How are your managerial skills? Does there seem to be a gap like the Grand Canyon between you and your employees? Lets see how we can change that.
If you gathered 100 experienced managers together and asked for their advice, it would probably sound like the roar of Niagara Falls until you got them talking in an orderly way. But theres one thing for sure they wouldnt be saying much about temporal rhythms, or competing values models. Instead, this is probably what youd hear.
Dont be afraid of the phrase, I dont know. If you dont know the answer to an employee or board members question, dont try to bluff your way through. If youre at fault, take the blame. If youre wrong, apologize. If you dont have the answer at your fingertips then, promise to get back to the person with the answer within a specific timeframe.
Never gossip. If someone wants to gossip with you, politely say youre not interested. The corporate adage, when someone gossips two careers are hurt the person talked about, and the person talking.
No task is beneath you. Dont think that as a manager youre above anything. Be the good example and pitch in, especially if the job is one that nobody wants to do.
Share the credit whenever possible. A manager who spreads credit around looks much stronger than those who take all the credit themselves.
Ask for help. If you think youre in over your head then you are! Ask for some help and youll find most people enjoy giving a hand. Besides saving yourself from embarrassment, youll make a friend and an ally.
Keep your financial remuneration from the business to yourself. Discussing how much youre making is a no-win proposition. Either youll be upset because someone is doing better than you, or someone will be upset with you.
When you dont like someone, dont let it show. This is especially true if you outrank them. Never burn bridges or offend others as you move ahead.
Let it go! What shouldnt happen often does. You werent given the project you wanted, you were passed over for the promotion you deserved. Be gracious and diplomaticand move on. Harboring a grudge wont advance your career.
When youre right, dont gloat. The only time you should ever use the phrase, I told you so is if someone says to you: You were right. I really could succeed at that project.
Another aid to increase your art of management involves asking questions. If you really want to learn what the scuttle-butt within the troops is, ask questions as you travel throughout your organization.
Here are 10 questions that should get you all you want to know:
What made you mad today?
What took too long?
What caused complaints today?
What was misunderstood today?
What cost too much?
What was wasted?
What was too complicated?
What was just plain silly?
What job involved too many people?
What job involved too many actions?
Prepared with the above list as you travel through the ranks, you should get a pretty accurate reading of your business or organization. It will also get you the feedback from the customers that complained to your employees. What better way to know how your business is functioning, and where it needs tweaking?
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